Terms & Conditions

Last Updated: October 2026

Welcome to House of Sheerah. These Terms & Conditions govern your access to and use of our website, including browsing products, placing orders, making purchases, and using our online services.

By accessing or using our website, you agree to these terms. Please read them carefully before placing an order.

1. About House of Sheerah

House of Sheerah is an online boutique offering elegant and stylish women’s ethnic wear, including everyday essentials, trending kurtis, and other fashion collections.

Our tagline is “Your Desire. Our Destination.”

In these terms, “we,” “our,” and “us” refer to House of Sheerah. “You” and “customer” refer to anyone accessing or purchasing from our website.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Avoid activities that may affect the website’s security, performance, or proper functioning.
• Not attempt unauthorised access to our website, accounts, or systems.
• Not misuse website content, product information, images, or other materials.

We reserve the right to restrict access to the website where misuse or unlawful activity is reasonably suspected.

3. Product Information

We make reasonable efforts to display accurate product descriptions, colours, images, sizes, prices, and other product details.

However, actual product colours and appearance may vary slightly due to lighting, photography, screen settings, or device displays.

Please review the product description, available sizes, product attributes, and other details before placing an order.

If a product listing contains an error or important information is unavailable, we may contact you for clarification or take appropriate action in accordance with applicable law.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.

Prices, offers, and product availability may change without prior notice. Any change will not affect an order already accepted, except where correction or other action is required by law or these terms.

Payment methods available at checkout may be provided by third-party payment gateway providers. Your order may be processed after payment confirmation, depending on the payment method and order status.

You agree to provide accurate billing and payment information when completing a purchase.

5. Orders and Confirmation

When you place an order, you are submitting a purchase request for the selected products.

An order confirmation message or email acknowledges that your order has been received; it does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you if we need to verify order details, confirm availability, or resolve a payment or delivery issue.

Where an order cannot be fulfilled because of unavailability, pricing errors, suspected fraudulent activity, or other legitimate reasons, we will take appropriate action and arrange any applicable refund in accordance with our policies and applicable law.

6. Product Availability

Product availability may change from time to time. We cannot guarantee that every product, colour, size, or variation will remain available at all times.

If an ordered product becomes unavailable, we may contact you regarding the available options or arrange an applicable refund.

7. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout, subject to service availability.

Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, operational delays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and reachable contact details.

For further information about shipping charges, delivery procedures, and related conditions, please refer to our Shipping Policy.

8. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase. Eligibility, applicable conditions, and refund processing timelines will be determined according to the published policy and applicable law.

Nothing in these terms is intended to remove any rights that customers may have under applicable consumer protection laws.

9. Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may depend on the order’s processing or dispatch status. Once an order has been dispatched, cancellation may no longer be possible through the standard process and may instead be subject to our Return & Refund Policy.

Any eligible refund will be handled according to the applicable policy and payment provider procedures.

10. Promotions and Offers

From time to time, House of Sheerah may offer discounts, promotional codes, or special offers.

Unless stated otherwise, offers may be subject to specific eligibility requirements, validity periods, product exclusions, or minimum purchase conditions.

Promotions cannot be assumed to apply to every product or order. Any terms displayed with a particular offer will apply to that promotion.

11. Intellectual Property

Unless otherwise stated, the website’s branding, logos, original text, graphics, photographs, design elements, and other original content are owned by or used with permission by House of Sheerah.

You may not reproduce, republish, distribute, modify, or commercially use our content without prior permission, except where permitted by law.

12. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier services, analytics tools, or external website links.

These services may be governed by their own terms and privacy policies. House of Sheerah is not responsible for the independent content or policies of external websites, subject to applicable law.

13. Limitation of Liability

We make reasonable efforts to keep our website accurate, accessible, and functional. However, we do not guarantee uninterrupted or error-free access at all times.

To the extent permitted by applicable law, House of Sheerah will not be responsible for indirect or consequential losses arising from the use of the website or temporary service interruptions.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any mandatory consumer rights.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review the Privacy Policy to understand our data handl