Privacy Policy
Last Updated: October 2026
At House of Sheerah, accessible through our online boutique, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our collections, or place an order.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing address, and shipping address.
- Order Information: Products purchased, order details, transaction references, and delivery information.
- Payment Information: Payment details are processed through the payment gateway you choose. Payment providers may collect and process information according to their own privacy policies.
- Technical Information: Your IP address, browser type, device information, and website usage data where applicable.
- Communication Information: Messages or enquiries you send to us through email, contact forms, or WhatsApp.
2. How We Use Your Information
We may use the information collected to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Send order confirmations and updates.
- Respond to your questions and customer support requests.
- Manage returns, refunds, and exchanges in accordance with our policies.
- Improve our website, product selection, and shopping experience.
- Prevent fraudulent transactions and protect our website.
- Send promotional communications where permitted and, where required, with your consent.
3. Sharing of Information
House of Sheerah does not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateway providers to process transactions.
- Courier and logistics partners to deliver orders.
- Website hosting, analytics, and technical service providers.
- Legal or regulatory authorities when disclosure is required by law.
These parties may process information according to their respective terms, privacy policies, and applicable legal requirements.
4. Payment Security
Payments made through our website may be processed by third-party payment gateway providers. Your payment information is handled according to the security practices and privacy policies of those providers.
Please ensure that you use trusted payment methods and never share your passwords, OTPs, or other confidential payment credentials with anyone.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website usage, and improve performance.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart or checkout functionality.
Where required, we will seek consent for non-essential cookies or similar technologies.
6. Data Retention
We retain personal information for as long as necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations.
When information is no longer required, we take reasonable steps to delete it or anonymise it, subject to applicable legal and operational requirements.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request information about how your data is used or withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing your request.
9. Third-Party Links
Our website may contain links to third-party websites or services. House of Sheerah is not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policies of any third-party services you visit.
10. Children’s Privacy
Our website is intended for general shoppers and is not specifically directed at children. We do not knowingly collect children’s personal information in circumstances where consent or other safeguards are required by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, or legal requirements. Any revised version will be published on this page with an updated revision date.
We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
House of Sheerah
Email: hscollections2026@gmail.com
Phone: +91 88255 91060
WhatsApp: Contact us through the WhatsApp option available on our website.
Tagline: Your Desire. Our Destination.