Shipping Policy
Last Updated: October 2026
At House of Sheerah, we aim to make your shopping experience smooth and convenient, from placing your order to receiving your favourite styles. This Shipping Policy explains how orders are processed, dispatched, and delivered when you shop with us.
1. Order Processing
Once you place an order on our website, you will receive an order confirmation through the contact details provided during checkout, where applicable.
Orders are processed after the required payment confirmation and verification of order details. Processing times may vary depending on product availability, order volume, holidays, and other operational factors.
If additional information is required to process your order, our team may contact you using the details you provide.
2. Shipping and Delivery Locations
House of Sheerah delivers to serviceable locations supported by our shipping partners.
Delivery availability may depend on your PIN code and the courier services operating in your area. Please provide a complete and accurate delivery address, including your PIN code and a reachable phone number.
If your location is not serviceable, we will contact you where possible to discuss the available options.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on the delivery location, order details, and available shipping service. Any free-shipping offers will be subject to the conditions displayed with the relevant offer.
4. Estimated Delivery Time
Delivery timelines may vary depending on your location, courier availability, public holidays, weather conditions, and other circumstances.
Where an estimated delivery timeframe is available, it will be communicated during checkout or through your order updates.
Delivery timelines are estimates and may change due to circumstances beyond our reasonable control. We will make reasonable efforts to assist you if a significant delay occurs.
5. Order Dispatch and Tracking
If tracking information is available for your shipment, it may be shared through the contact details provided during checkout.
Tracking updates are generally provided by the shipping partner and may take time to appear after dispatch.
If you have not received an available tracking update or need assistance with your shipment, please contact our customer support team.
6. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping details at checkout.
If you notice an error in your address or contact information, contact us as soon as possible. We will try to make the requested correction before dispatch, but changes cannot be guaranteed once an order has been shipped.
Additional charges or delivery delays may apply if an address correction or re-delivery is required, subject to the shipping partner’s terms.
7. Delayed or Undelivered Shipments
Although we make reasonable efforts to support timely delivery, delays may occur because of courier operations, weather, public holidays, incorrect addresses, or other circumstances outside our control.
If your shipment appears delayed or undelivered, contact us with your order details so that we can review the matter and assist you.
8. Failed Delivery Attempts
A delivery may fail if the recipient is unavailable, the address is incomplete, or the courier cannot reach the recipient.
Please ensure that your phone number is active and that someone is available to receive the order where required.
Re-delivery, return-to-sender, or additional shipping charges may depend on the shipping partner’s procedures and the circumstances of the shipment.
9. Damaged Packages or Missing Items
Please check your package and its contents when your order arrives.
If your package appears damaged or an item is missing, contact us as soon as possible. Please provide your order number and relevant photographs or other supporting details so that we can review the issue.
Any eligible replacement, return, or refund will be handled in accordance with our Return & Refund Policy and applicable law.
10. Order Cancellation and Returns
Shipping and dispatch status may affect whether an order can be cancelled.
For cancellation requests, please contact us as soon as possible. Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Please review that policy for the applicable conditions and process.
11. Contact Us
For questions about shipping, delivery, or an existing order, please contact us:
House of Sheerah
Email: hscollections2026@gmail.com
Phone: +91 88255 91060
WhatsApp: Use the WhatsApp contact option available on our website.
Tagline: Your Desire. Our Destination.