Return & Refund Policy
Last Updated: October 2026
At House of Sheerah, we want you to have a pleasant shopping experience. If you receive an incorrect, damaged, or defective product, please contact us so we can review your concern and guide you through the appropriate resolution.
This Return & Refund Policy explains the process for requesting returns, exchanges, and refunds for purchases made through our website.
1. Return Eligibility
Return requests may be considered in the following situations:
- You receive a product that is different from the item you ordered.
- The product arrives damaged or defective.
- The product has a significant issue that was not disclosed in the product description.
To help us review your request, please contact us within the applicable return period and provide your order details along with any requested supporting photographs.
Returns are subject to verification and the conditions described in this policy, as well as applicable consumer protection laws.
2. Conditions for Returns
For a return request to be reviewed, the product should generally:
- Be unused and unworn.
- Be in its original condition, with original tags and packaging where applicable.
- Include any accessories or items supplied with the product.
- Be accompanied by the order number or proof of purchase.
Products showing signs of use, damage caused after delivery, or missing tags may require additional review. These conditions will not limit any rights you may have under applicable law.
3. Products That May Not Be Eligible for Return
Certain products may be excluded from return or exchange where this is clearly communicated at the time of purchase and permitted by applicable law.
Eligibility may depend on the product type, its condition, hygiene considerations, or other applicable requirements.
If a product is damaged, defective, incorrect, or otherwise covered by a mandatory legal remedy, applicable consumer rights will take precedence over any general exclusion.
Please review the relevant product details before completing your order.
4. How to Request a Return
To request a return, please follow these steps:
- Contact House of Sheerah using the email address or WhatsApp contact details below.
- Provide your order number and the name of the product.
- Explain the reason for your request.
- Share clear photographs or other supporting information if the product is damaged, defective, or incorrect.
- Wait for our team to review your request and provide the next steps.
Please do not send a product back before receiving return instructions from our team.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact us as soon as possible after delivery.
Please provide your order details and clear photographs showing the issue. This information will help us assess the request and determine an appropriate resolution.
Depending on the circumstances and applicable requirements, the resolution may include a replacement, exchange, refund, or another suitable remedy.
6. Refund Policy
Refund requests will be reviewed after the relevant order or returned product details have been verified.
Where a refund is approved, it will generally be processed through the original payment method where possible, or through another appropriate method agreed upon with the customer and permitted by applicable requirements.
The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank, or financial institution.
We will communicate the refund status and any additional steps where applicable.
7. Shipping Charges for Returns
Responsibility for return shipping charges will depend on the reason for the return, the circumstances of the order, and applicable law.
If the product is damaged, defective, or incorrectly supplied, please contact our team before arranging return shipping so that we can advise you on the appropriate process.
Any applicable return shipping costs or deductions will be communicated in accordance with our published terms and applicable legal requirements.
8. Exchanges and Size Issues
If you wish to exchange a product because of a size or fit issue, please contact us to check whether an exchange is available for that item.
Exchanges may depend on product availability, condition, and the applicable return or exchange conditions.
Please check the size information and product details carefully before placing your order.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible with your order number.
Cancellation may depend on whether the order has already been processed or dispatched. If cancellation is accepted and payment has already been collected, any applicable refund will be handled according to the relevant refund process and applicable law.
10. Refund Delays
If an approved refund has not appeared within the timeframe communicated to you, please contact us with your order number and refund confirmation, if available.
We will review the status and assist you with the next steps. Processing times may vary depending on the payment provider or bank.
11. Consumer Rights
Nothing in this policy is intended to exclude or restrict any rights available to customers under applicable Indian consumer protection laws.
If a product or transaction qualifies for a remedy under applicable law, those legal rights will apply.
12. Contact Us
For return, exchange, or refund enquiries, please contact:
House of Sheerah
Email: hscollections2026@gmail.com
Phone: +91 88255 91060
WhatsApp: Use the WhatsApp contact option available on our website.
When contacting us, please include your order number and a brief description of your concern.
House of Sheerah – Your Desire. Our Destination.